Senior Systems Engineer - Modern Workplace
Posted on Mar 30, 2021 by TEKsystems
Digital Workplace Services Team
Digital Workplace Services, as part of the IT Services team, are responsible for the client platform enabling individual productivity, communication and collaboration by providing a secure and personalized customer centric workplace offering. The team provides the ability to work securely from anywhere, on any device and anytime while maintaining continuous innovation spirit and highest security standards.
Core responsibilities include services within Systems Management, Application Management and Systems Hardening to ensure that endpoint clients meet the varying business requirements whilst adhering to internal policies and market standards. The team liaises closely and coordinates with 3rd party providers, and internal teams on topics affecting the client environment.
Purpose of the role
The primary purpose of this role is to support design, implementation and management of the client infrastructure. Your role will be to act as a client infrastructure specialist in support of the client environment. This includes implementation, rollout and maintenance of the Windows 10 client and related infrastructure with a particular focus on system security, security practices and application management.
Implementing, maintaining and enhancing the platform for managing the endpoint environment.
Managing the user environment, with responsibility for defining, configuring and managing the client desktop experience.
Third-level support for Windows clients including performance monitoring and resolution of client performance issues.
Third-level support for the Banks core applications (eg Office, Adobe) including performance monitoring and resolution of client performance issues.
Implementing and maintaining a client endpoint security posture, ensuring compliance with the organisation standards and expectations.
Analyse existing IT Infrastructure in order to develop and plan a Mobile Device Management strategy.
Contribute towards adoption of new Microsoft Azure services, and help maintaining existing ones.
Required Technical Experience
Deep understanding of Windows operating system and related technology stack including SCCM, Intune, Microsoft 365, SCCM Co-Management, Microsoft Azure, GPO.
Strong Desktop Support background with a proven record of delivering Microsoft-focused large-scale solutions using Microsoft Endpoint Configuration Manager (aka SCCM) and Intune.
Policies and management options for Windows, Android and iOS devices based on Microsoft Intune.
In depth knowledge of Windows Autopilot, Desktop Analytics, Conditional Access, Mobile Application Management, Intune Application Lifecycle
Experience of writing technical documentation, and being able to roll this out to individuals and teams to put procedures and standards in place.
You are a digital workplace expert and are committed to delivering the best digital experience to customers.
Ability to demonstrate initiative, drive and enthusiasm.
Ability to provide excellent customer service while attending to on-going operational tasks.
Able to carry out assigned tasks in a professional, efficient and timely manner with a sense of ownership and follow through.
Strong problem solving and team working skills.
Knowledge and experience of ITIL.
Fluent in English (oral and written), with a second language (German) desirable.
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