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Service Delivery Lead | SAP | ITIL | Long-term project

Levy Associates Ltd

Posted on Mar 29, 2021 by Levy Associates Ltd

Amsterdam, Noord-Holland, Netherlands
1 Apr 2021
Annual Salary

Service Delivery Lead | SAP | ITIL | Long-term project

Are you looking for a big opportunity to work as a project Service Delivery lead in a large retail enterprise. Where they are busy with implementing new global SAP platforms for the finance & HR domains? Read the job description below.

About Levy

Since 2000 Levy provides professional Solutions to organizations ranging from tech start-ups to global players. From our offices in the UK and Amsterdam we have built an international local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and nowadays we consistently have 250+ professionals recruited and relocated from 14 countries allocated to various projects. Our strength is the way that we see and treat people. This will be always be a key factor in our strategy for many years to come multiplying by unity!

About the role

You will joining the team that sets the framework for the future BAU processes & organization, assists the BAU parties with the implementation and secures IT readiness for BAU steady state.

As a Service Delivery Lead, you will focus on the complete and thorough preparation of the IT BAU support organization (global & local) to take on the scope of the implemented Finance/HR SAP platform.

You will therefore make sure that the:

  • Future organization is set up

  • Accountabilities and responsibilities are clear

  • Processes and procedures are agreed and tested

  • Tooling is set up, available and working

  • All relevant information and documentation is shared and transferred

  • Collaboration structure between solution & service delivery teams, global and local is well established

For your activities you will use the enterprise methodologies for delivering IT Services, the relevant ITIL processes and the security policies that are agreed upon with all other stakeholders.

About you

  • Experience for 5+ years in similar project or operational IT roles in a multinational Matrix organization;

  • Experience in SAP S/4 HANA implementation projects and their transition to support and/or IT Operations with an SAP backbone;

  • Experience in the Finance domain;

  • Comfortable with- and well-versed in Transition to Support and Service Introduction activities, preferably ITIL Certified;

  • Experienced in working with IT Service Toolsets such as ServiceNow;

  • Good stakeholder management and influence without authority;

  • Good understanding of governance models within a complex organization;

  • Tolerant of ambiguity and the flexibility to excel in a fast-paced environment with evolving priorities;

  • Comfortable with working in multi-vendor, internationally dispersed environment;

  • Ability to act independently with minimal supervision, work efficiently and remain calm under pressure;

  • Professional level in English.

Nice to have!

  • Familiar with the retail industry is a plus

  • experience with the HR process and SAP HCM solutions

Do you regonize yourself in the above description as a Service Delivery Lead? Please do not hesitate and reach out!

Contact details

(see below)

Levy Associates Limited is acting as an Employment Business in relation to this vacancy.

Reference: 1144108899

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