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Desktop Support Technician

Experis AG

Posted on Mar 27, 2021 by Experis AG

Zug, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project



Desktop Support Technician


Experis Switzerland is looking for an experienced Desktop Support Technician.


Do you have the right skill set and can start immediately, then read on and apply!


Location: Kanton Zug (Cham), Switzerland- remote


Start: ASAP


Duration: 6 months with an option to extend.


The Desktop Support Technician role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the service desk team, and their team lead.


Your profile:



  • CompTIA A+ certified

  • 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products

  • Strong interpersonal skills and thoughtful and effective communicator

  • Excellent analytical and problem-solving skills

  • Excellent time management and organization skills

  • Strong written and oral communication skills

  • Strong experience and understanding of Office/O365

  • Experienced in working with ticketing tool (eg Service-Now preferred but not necessary)

  • Working knowledge/experience with PC Imaging Tools.

  • Working knowledge/experience with diagnosis and remote control tools.

  • Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.


Responsibilities:



  • Provide high level of customer service

  • Provide phone and deskside support to end users across the site

  • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary

  • Take ownership of issue/request through resolution or escalation

  • Analyze hardware and software problems, perform troubleshooting per approved procedures, identify alternative solutions and take appropriate corrective action

  • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation


Apply today to secure your chances in this interesting opportunity. Should you require additional information, please contact Reka Szitter.


Experis is Europe's leading recruitment agency.






Reference: 1142829937

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