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Service Desk Manager ICT Strasbourg France

Sure IT Recruitment

Posted on Mar 24, 2021 by Sure IT Recruitment

Strasbourg, Bas-Rhin, France
Immediate Start
€500 - €500 Daily

Service Desk Manager ICT Strasbourg France

Service Desk Manager takes the overall responsibility for the delivery of ICT services.


  • The continuous operations support
  • The call handling and incident logging assigned from the Service Desk
  • Co-ordination of resolutions with the Incident Manager, Problem Manager, the Critical Incident Coordinator Technical Functions Resolver Groups
  • Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
  • Uses negotiating skills and personal presence to represent at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
  • Advises the customer, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership, with potential suppliers and in particular with the customer.
  • Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are aimed at meeting the business needs, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
  • Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved.
  • Takes responsibility, at a senior level, within an ICT service facility/operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner.
  • Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service.


  • Pragmatic, team player, stress-resistant
  • Able to deal with the political side and dealing with a large customer
  • Language: English
  • On-site work in Strasbourg France is mandatory

Please forward your CV ASAP for immediate consideration

Reference: 1138921777

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