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Technical Engineer (m/w) 100%

ITech Consult

Posted on Mar 24, 2021 by ITech Consult

Zug, Switzerland
3 May 2021
Annual Salary

Project: For our client Roche Diagnostics International AG in Rotkreuz we are looking for a highly motivated and qualified Technical Engineer.


Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS) business in Rotkreuz (RDI) they are looking for an Engineer as Contractor to join their department.

You will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products within our Lab Coagulation team.

Tasks & Responsibilities:

  • Full accountability for the timely management and resolution of individual customer complaints

  • Applies troubleshooting & problem-solving methodology and draws conclusions on individual cases.

  • Performs investigations of returned customer products.

  • Collaborates with interfaces such as Production, Research & Development, Product Management, Customer Support Centers.

  • Assumes responsibility for providing information from cases in order to update product documentation.

  • Represents and communicates results of individual cases in interfacing meetings.

  • Contributes to the lab organization, maintenance, and planning.

* Degree in a life science or engineering related discipline eg process engineering, chemistry, biochemistry

  • First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)

  • First experience in software development/support

  • First experience within a Technical customer support with translating technical problems to customer language

  • First Experience in case handling, medical devices or coagulation/hemostasis is a plus

  • Very good English skills (min. C1) and good German (min. B2) skills are required

Nice to haves:
. Sense of responsiveness; combining customer focus and service orientation with regulatory compliance

  • Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences.

  • Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple

tasks in parallel in close collaboration with the other team members.

Reference No.: 920171AG
Role: Technical Engineer
Industry: Pharma
Workload: 100%
Start: 03.05.2021
Duration: 12++

Reference: 1138921770

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