Help Desk/Operations - Night Shift

This is a 6 month contract to hire role on a W2

Hours: Thursday - Sunday, 7:30 PM to 6 AM.

Position Responsibilities

• Create and route incident tickets to document issues and notify appropriate support groups.
• Perform operational activities: system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation.
• Perform user account set up, security maintenance and systems monitoring.
• Coordinate escalations and alert communications during major incidents.
• Provide incident and problem management.

Minimum Requirements

• Bachelor's Degree
• 2+ years prior help desk support experience.
• Strong troubleshooting and analysis skills.
• Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
• ASA400, IPL Server Reboots
• Available for 4 weeks of training and orientation, Monday - Friday, 8:30 AM to 5 PM.

Benefits

• Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Bonus programs include annual performance, sales goals and profit sharing.

Employee Perks

• On-site café with executive chefs and seasonal dinner-to-go options.
• First class fitness center with complimentary personal trainers.
• Over four miles of beautifully maintained walking trails.
• Numerous employee appreciation events throughout the year.
• Professional development classes and monthly in-house speakers.