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Help Desk/Operations - Night Shift

Request Technology - Robyn Honquest

Posted on Mar 24, 2021 by Request Technology - Robyn Honquest

Pleasant Prairie, WI 53158
Immediate Start
$15 - $25 Annual

This is a 6 month contract to hire role on a W2

Hours: Thursday - Sunday, 7:30 PM to 6 AM.

Position Responsibilities

  • Create and route incident tickets to document issues and notify appropriate support groups.
  • Perform operational activities: system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation.
  • Perform user account set up, security maintenance and systems monitoring.
  • Coordinate escalations and alert communications during major incidents.
  • Provide incident and problem management.

Minimum Requirements

  • Bachelor's Degree
  • 2+ years prior help desk support experience.
  • Strong troubleshooting and analysis skills.
  • Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
  • ASA400, IPL Server Reboots
  • Available for 4 weeks of training and orientation, Monday - Friday, 8:30 AM to 5 PM.


  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

Reference: 1138803666

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