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RBW Consulting

Posted on Mar 23, 2021 by RBW Consulting

Crawley, Sussex, United Kingdom
Immediate Start
£30k - £35k Annual


A rare and exciting opportunity has arisen within a field leading law firm based in Crawley currently looking for an IT Trainer/Business Analyst to join their team.

The ideal candidate will ideally come with experience working in a dedicated IT training role, ideally within a law firm, delivering IT training in a variety of different environments, such as one-to-one, group sessions and remote sessions.

You will also have experience working with business stakeholders, both individual and in groups, to gather and analyse their requirements and using software functionality to meet those requirements.

You must have excellent IT application skills, in particular Microsoft Office, come with experience of producing user manuals and other training documentation.


  • Run group and individual training sessions for new and existing IT systems, either remotely or in-person.
  • Develop and maintain IT training materials in a range of formats, including user guides, E-learning, interactive user agents and video.
  • Facilitate User Acceptance Testing (UAT) for new systems.
  • Work with stakeholders across the business to analyse and define best practice' use of software applications.
  • Work directly with users and work with the Head of IT to analyse business and client challenges and opportunities, and resolve through use of software applications and online services.
  • Work with the Head of IT to analyse business requirements and identify solutions with third party providers, either through customising or expanding existing software, or by identifying new software.
  • Address how to' user queries around IT application use when escalated by the IT Helpdesk.
  • Carry out IT inductions.
  • Identify training needs resulting from software upgrades and changes, and create a training and/or communication approach to ensure user adoption.
  • Carry out relevant administrative duties.

This is an excellent opportunity to join a field leading law firm, that can offer a stable working environment and opportunities for career development. For more information and a full job description, please contact Ben Turner at RBW Consulting.

Reference: 1137219011

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