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Technical Writers/content management

GIOS Technology Limited

Posted on Mar 22, 2021 by GIOS Technology Limited

Dublin, Ireland
IT
1 Apr 2021
Annual Salary
Full-Time


Technical Writers 1- 4 years experience are required for permanent position in Dublin with one of the global IT Consulting Organisation.

Job Responsibilities

- (40%) Maintain, write and review single-source-of-truth content (such as workflows and guideline documentation) for the internal knowledge platforms

- (15%) Elaborate workflows to include structured process steps; including systems and tools instructions


- (15%) Create FAQs, macros, ensure work instructions meet content standards. Facilitate content translation into supported languages (if needed)

- (5%) Distill complex concepts into clear, easy to understand communications and develop/execute communication strategies

- (25%) Triage and maintain content and workflow feedback across the organization

- Build and maintain key relationships with CS Operations, Partners, Training, Quality, Business Process and Change Management teams

- Provide periodic updates to the Knowledge Management Regional Manager on key deliverables

Skills, Behaviors & Competencies

- 1+ years of experience in technical writing or relevant experience

- Excellent writing, editing, and proofreading skills

- Excellent communication and interpersonal skills

- Demonstrated organizational and time-management skills to assess and prioritize tasks

- Work autonomously in a fast-paced environment

- Resourceful, detail oriented and comfortable with ambiguity

- Proven ability to think like a customer and understand agent behavior

- Ability to engage and influence cross-functional consensus and collaboration


- Experience setting up Knowledge/KCS platforms with CMS applications (Drupal, Confluence, ContentStack, blogging tools, etc.) a plus

- Familiarity with project management methodologies, tools and phases of the project life cycle - Six-Sigma, PMP, ITIL, Prince2 Agile and SCRUM Master certification

If interested, please share your updated CV to Pooja Rajpal at GIOS Technology




Reference: 1136681579

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