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IT Desktop Support


Posted on Mar 22, 2021 by EXCIS COMPLIANCE LTD

Paris, France
Immediate Start
Annual Salary

IT Desktop Support/Technical Support

Employment: Full time

Location: Paris

Technical -

  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Should have basic knowledge of Mac operating system, to support Apple PC users..
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • Capable to use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Proven analytical, troubleshooting and problem- solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA's.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.

Reference: 1136681015

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