Posted on Mar 21, 2021 by Infoplus Technologies UK Ltd
- Lead role and should take the responsibility of deliverables and KPIs/SLAs.
- Understand Client Application Functionality which is developed in LM7 and provide support.
- Involve in the training of the offshore team whenever required.
- Interact with client, able to understand their business request and ensure the solution are provided correctly.
- Moderator between Offshore team and client, ensure the correctness of the deliverables.
- Participate in support/project/planning meetings and provide periodic status reports to different stake holders.
- Coordinate with Support vendors, multiple stakeholders in quicker resolution of tickets