Posted on Mar 18, 2021 by Brand Addition
Manchester, Lancashire, United Kingdom
Design & Creative
£20k - £22k Annual
Brand Addition is a global leader in the creative promotional merchandise area and one of the largest promotional product suppliers in the world. Our reputation for creativity, service, customer satisfaction and quality is second to none and our impressive client list includes Michelin, Google, ABB, Diageo, L'Oreal, Nissan and RBS to name a few. Brand Addition employs over 370 staff in operations in Manchester, London, Germany, Ireland, USA, Hong Kong and Shanghai.
Customer service is everything and we're proud to stand out from the crowd providing a service second to none for our clients. To support our continued growth we're looking for dynamic and enthusiastic people to join our existing teams. You'll be responsible for preparing quotations, dealing with customer enquiries, processing orders, negotiating with our suppliers and supporting our Account Managers.
What you'll need:
• At least 18 month's previous customer service experience, preferably gained in a fast paced environment.
• Language skills would be desirable but not essential for this role.
• Excellent communication (both written and verbal) with the ability to build rapport and communicate at all levels.
• To be a real team player, with personality, empathy and the drive to succeed, with exceptional organisational skills and excellent attention to detail is crucial for this role.
• You will be determined to go the extra mile to achieve results.
• Both commercial and sales awareness are key to being successful in this role.
• You will be computer literate with good keyboard skills
• Native or business German, French and/or Spanish is a bonus
What you can expect from us:
Brand Addition may be fast paced but it's a fun and friendly place to work. We have a big footprint globally but remain personal and transparent with an adult led culture. You can expect quality and value to be built in to everything we do. You'll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.
Reward and recognition
It's not just our customers we want to wake up with a smile on their face. As well as a competitive salary, we also offer: Global Development and Secondment Opportunities - Flexible Working - Early Finish Friday - Contributory Pension Scheme - Life Assurance - Great Holiday Scheme - Bonus Scheme - Sickness Scheme - Fruity Friday - Monthly Get-Togethers -- Cycle to Work Scheme - Maternity Incentives - Childcare Vouchers to name a few.
Career and development
We want you to develop your career with us and we'll support you every step of the way to help you reach your goals. You can expect to have full induction and training relevant to your role as well as a mentor within the team to help you along the way. We advertise all our vacancies internally and there are lots of ad hoc project opportunities to get involved in locally and globally too!
The next steps:
If you're interested in finding out more, or would like to apply, simply drop us an email outlining your currently salary and benefits package and why you'd like to be considered for this role to .
Brand Addition is proud to be an Equal Opportunities employer
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