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Project Manager - Infrastructure

DWI Consulting Ltd

Posted on Mar 16, 2021 by DWI Consulting Ltd

Not Specified, Spain
IT
Immediate Start
Annual Salary
Contract/Project


My Client a Leading Technology Consultancy is looking for a project Manager to join them in Spain. This can be done remotely to begin with from anywhere within Europe.

Technical skills (Required - Must to have)

  • 10+ years of experience in customer facing roles.
  • Working knowledge of EUC operations including Remote support and Deskside support
  • Know how on ITIL Framework
  • ITIL Certification would be recommended
  • Experience in Stakeholder management
  • Experience in Partner management
  • Proven Customer Service skills
  • Excellent written and oral communication

Technical skills (Required - Nice to have)

  • § Awareness of latest technologies and trends
  • § Knowledge of agile methodologies
  • § Must have the ability to identify and instill industry best practices.
  • § Proven Customer Service skills
  • § Excellent written and oral communication

Language skills needed

English

People skills

  • Client management
  • People management

Soft skills

  • Create deep client impact
  • Execution excellence

Area of responsibilities

Skill Level

The role is expected to carry out following function/activities as part of this job.

  • Point of Contact for escalated IT Incidents and update Client on ETA/Resolution/Workaround.
  • Point of Contact for IT Teams and Vendors at across geographies.
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Coordinate with Offshore IT Team for coherence with Business requirements.
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Work with PMO on short/long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor/contractors on IT System upgrade/break fix/new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives



Reference: 1129587094

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