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Field Application Engineer

Paratus People

Posted on Mar 15, 2021 by Paratus People

Antwerpen, Belgium
Immediate Start
€45k - €55k Annual

Field Application Engineer
Antwerp. BE
Permanent contract
€45-55,000 per annum

Your mission should you choose to accept it will make you the primary technical point of contact between existing or prospective customers of my client. You'll be supporting Pre-sales, acceptance, launch, and deployment stages by providing high level support to their customers.
Providing smart wifi solutions to clients across Belgium and beyond and representing a cutting edge company

Day to Day Responsibilities

  • Providing onsite Product trials, installations and deployments alongside other professional services.

  • Capture requirements from customer and liaise with Engineering to provide solutions.

  • Enhance product customisation

  • Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites

  • Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution. Respond to requests for technical information and assistance in a timely and professional manner

  • Provide feedback to Sales, Marketing, Engineering and Test teams to improve products

What you need

  • Good professional experience of which 5+ years of hands-on field experience in networking in a customer facing role delivering professional services is required

  • Strong understanding of network protocols/products: TCP, UDP, Ethernet, and Wi-Fi protocols is mandatory

  • Experience with broadband, xDSL, IPTV, and streaming video technologies is required

  • Ability to travel within short notice is required. This position requires extensive international travel up to 75% of work time

  • Excellent communication skills in English

Nice to have

  • Able to communicate in either French or German both verbally and written.

  • Small team management experience is a plus

  • Familiarity with Linux OS and basic build environment to make simple configuration changes is desirable

  • Experience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plus

Does this sound like the challenge you are looking for? Please send your updated CV

Paratus People are acting as an Employment Agency for the purposes of this Job Vacancy. We offer a reward scheme if you can recommend someone for this position, up to €2000. Paratus People are recognised talent solution experts within IoT and Broadcast Technology

Reference: 1128520448

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