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Support Analyst

Source Technology

Posted on Mar 14, 2021 by Source Technology

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Full-Time


We are looking for a team of Application Support Analysts to join a global consulting company in Zurich.


Key Responsibilities:



  • Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA

  • Problem management - raise PRB tickets in Service Now and perform root Cause Investigation independently or jointly with L3/Dev team

  • Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments

  • Participate in Incident calls and provide technical solution in collaboration with client SMEs and L3/Dev team

  • Proving on call/additional hour coverage as and when required (as per Swiss law)

  • Coordinating with offshore/other teams for timely execution of critical milestones and other deliverables

  • Providing valuable inputs for automations and other organizational initiatives

  • Driving end-to-end resolution to production issues

  • Learn new Technologies like Hadoop, Axiom


Skills and competencies:



  • Technical knowledge of UNIX, Oracle, Control M is must

  • Good to have Hadoop, Big data knowledge

  • Strong problem solving and analytical skills, IT IL is must

  • Ready to work in Production support project with shift (24 by 5) and weekend on call.

  • Good communication Skills - Fluent English, German good to have





Reference: 1127684574

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