Support Analyst

We are looking for a team of Application Support Analysts to join a global consulting company in Zurich.

Key Responsibilities:

• Incident Management - ability to do analytical investigation to provide resolution through workaround for application issues and batch failures as per L2 SLA


• Problem management - raise PRB tickets in Service Now and perform root Cause Investigation independently or jointly with L3/Dev team


• Work closely with L3/Dev/Build team on new releases and ensure support preparedness for release and deployments


• Participate in Incident calls and provide technical solution in collaboration with client SMEs and L3/Dev team


• Proving on call/additional hour coverage as and when required (as per Swiss law)


• Coordinating with offshore/other teams for timely execution of critical milestones and other deliverables


• Providing valuable inputs for automations and other organizational initiatives


• Driving end-to-end resolution to production issues


• Learn new Technologies like Hadoop, Axiom

Skills and competencies:

• Technical knowledge of UNIX, Oracle, Control M is must


• Good to have Hadoop, Big data knowledge


• Strong problem solving and analytical skills, IT IL is must


• Ready to work in Production support project with shift (24 by 5) and weekend on call.


• Good communication Skills - Fluent English, German good to have