Service Desk Analyst

The successful candidate will support the team in line with individual and team objectives and goals. They will adopt a customer centric approach and be accountable for delivering value to the customer and the customer relationship.

Your Responsibilities:

* Logging and categorising calls on the call logging system

* Liaising with immediate support teams within the department and third parties

* Provide trend analysis from Service Desk software including assisting with daily/weekly reports

* Making sure a suitable level of first-time fixes are achieved without escalation

* Housekeeping, monitoring, checking and dispensing fixes for known issues

* Escalate unresolved incidents to second line support teams