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IT Technical Analyst

Posted on Feb 24, 2021 by Gore

Flagstaff, AZ
IT
Immediate Start
Annual Salary
Full-Time

IT Technical Analyst Information Technology North America-United States-Maryland-Elkton 10% Day (1st shift) Full-time About Us: Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. About the Industry: At Gore, our global support teams bring together extensive knowledge and collaborate closely to support our diverse portfolio of products that solve complex problems and perform in the most demanding environments.Learn more at About the Role: We are looking for an IT Technical Analyst to join our Data Protection team in Phoenix, AZ, Flagstaff, AZ, OR Elkton, MD, who will be responsible for making sure Gore's data protection needs and requirements are met. Responsibilities: Participating in Enterprise Architecture process by understanding, following, and inputting into the processes and in selection process for hardware and software packages Acting as the IT Application Owner for one or more applications in Gore's application portfolio, including, but not limited to Commvault Being responsible for the performance, lifecycle planning, compliance, and security of their application(s) ensuring that the respective functional/administrative teams are documenting and maintaining application records Acting as a representative of one or more applications partnering with the business and IT stakeholders in order to coordinate the needed IT services to ensure effective engagement between the business process and IT Becoming a subject matter expert for the owned applications - having a comprehensive understanding of the applications' architecture, data protection and disaster recovery processes, procedures, contracts, and support arrangements Providing Tier-3 support for the owned applications, including escalation to vendor support as necessary for qualified or validated applications in the service of regulated business functions Partnering with our Software Quality team to create and maintain the necessary documentation and testing processes to maintain the application in a qualified/validated state Following relevant IT processes (e.g. SDLC, ITIL) to develop and maintain technical documentation including; specifications, test documents and scripts Owning any major application changes or upgrades through the entire upgrade process including new software & hardware installations/upgrades, any necessary quality work, and the change processes in ServiceNow Maintaining the ServiceNow artifacts for the owned applications including the application CI, CI relationships, service catalog items, and standard change templates Required Qualifications: Minimum of 3 years' of experience supporting IT applications and/or infrastructure systems in the support of IT applications Minimum of 5 years' experience with data protection with a focus on enterprise class backup and recovery solutions Experience supporting IT systems in a mature enterprise IT environment including the required IT Services Management components (Service Catalog, Change Management, Incident Management, Problem Management, etc.) and following IT processes (SDLC and ITIL) Experience working with customer stakeholders and providing excellent customer service in the context supporting customer-facing IT systems Experience working with IT vendors, maintaining vendor relationships, and working with vendor support organizations to meet customer needs Experience working with a diverse set of IT associates to leverage different skillsets in the support of an IT application (systems administrators, database administrators, data protection administrators, disaster recovery analysts, cloud engineers, client engineers, information security analyst, software quality analysts, etc.) A sufficient understand of various application architectures including client/server, web applications, database platforms, Software as a Service (SaaS) A sufficient understanding of how IT infrastructure components (servers, storage, networks, cloud, client application delivery) work together to support the foundational architecture of an IT application Excellent verbal and written communication skills including the ability to write technical documentation and communicate technical information to non-technical audiences Willingness to travel up to 10% Desired Qualifications: Experience with Commvault Experience designing specifications for data center compute and storage configurations Experience with Cloud based backup solutions What We Offer: At Gore, we offer comprehensive, competitive rewards in the form of compensation and benefits. Among these are work-life balance and sports programs, 401(k) Plan with a gift, Associate Stock Ownership Plan, health & well-being program with full health plan, and a flexible working program. Within Gore, you will find a unique culture, diversity, equity, and inclusion initiatives, and opportunities for growth and development. Learn more at We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect. Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description. Gore is a M/F, Disabled and Vet EEO/AA employer. (Applies to all positions in the U.S.) Our Talent Acquisition Team welcomes your questions at


Reference: 34184149

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