Service Desk Analyst
Posted on Feb 24, 2021 by CV-Library
Pertemps are currently recruiting for a Service Desk Analyst for one of the largest Utility companies in the West Midlands.
Service Desk Analyst Accountabilities:
Responsible for managing and communicating all high priority incidents, ensuring the right technical resource is identified for resolution and that communication with the Business is completed effectively.
Taking control of high priority Incidents, ensuring all appropriate information is gathered and documented.
Raising and managing changes required by 3rd party service providers.
To be the first point of contact for IS, delivering a professional service that promotes high customer satisfaction levels.
To provide first line support by diagnosing/resolving incidents and escalating Incidents and Service Requests to the appropriate support team using the Incident Management and Request Fulfilment processes.
Ensuring the quality of the data and information recorded and maintained
Experience and Qualification:
Proven customer service skills
Problem solving/analytical skills
Hours: Monday - Friday shift rota between 7am and 6pm
Duration: The role is to start 08/03/2021 for 3 months
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£11.3 - £11.3 Hourly
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£25k - £28k Annual
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