Service Desk Analyst
Posted on Feb 23, 2021 by CV-Library
Customer Service Experience? Enjoy IT? Looking for a change? Want to learn new skills?
We are seeking someone with an interest in IT Support and strong customer service skills to provide first line IT support to our colleagues across the UK as a Service Desk Analyst - your strong customer service skills along with your IT knowledge will enable you to provide the right level of service, and we will train you to understand the technical side as needed - don't worry some of our best advisors came to us with just a basic level of IT understanding.
How will you support us?
This role is working within our in-house IT team, based in Huddersfield where you will be responsible for supporting your colleagues all across the UK with IT queries, investigating issues and achieving a high level of customer service at all times.
The role operates Monday to Friday between 07:00am - 18:00pm with just one half Saturday a month (don't worry you get an extra afternoon off that week!).
In the role as Service Desk Analyst you will;
Support all 1st line IT queries for all Saint Gobain employees
Answer calls and logging calls on our ticketing system (Service Now) promptly and in a professional service led manner
Provide an efficient and personalised support service to our customers
Wherever possible, resolve and close calls at the point of first contact
Managing customer expectations
What kind of person are we looking for?
First and foremost, we always want to recruit talented people that align well with our values and way of working; we strive to be; Innovative, Customer Focused, Agile, Open and Engaging, and Entrepreneurial. Does this sound like you? If so, read on to find out more about the skills and experience needed for this role:
Strong customer service skills, resolving queries at first point
An interest in working within an IT based environment, preferably some experience working in an IT role
Advantage experience in Service Now or ticket systems
Excellent communication and people skills
An analytical mind-set, and ability to seek solutions to problems
A flexible approach to workWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
We also offer some fantastic benefits, including;
Competitive salary and bonus 10%
Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service
Employee Recognition Scheme - Recognise & Reward
Learning & development opportunities via our online portal from day one
33 days' holiday (including bank holidays), rising to 34 days at five years' service
Staff discounts on all UK Saint-Gobain brands!
Who are Saint-Gobain?
Saint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.
You are applying to work with Saint-Gobain Technology services (SGTS) this is one of 34 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.
Our Ambition as a business?
At Saint-Gobain, our purpose is to 'Make the world a better home'. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone's life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.
Do you want to be part of this vision? Click apply, we would love to hear from you.
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen
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