ServiceNow Consultant - SACM process & CMDB setup

ServiceNow Consultant - SACM process & CMDB setup

ServiceNow Consultant required by Oscar Technology for a 6 month contract in Brussels, Belgium.

Your responsible for setting up the CMDB in ServiceNow (functional knowledge needed). In addition you need to have experience in creating a blueprint and roadmap for setting up a CMDB, This also includes the definition of the functional requirements and the participation in the functional testing. You are also responsible for setting up the service asset & configuration management process. In which you can translate this into functional documentation for configuration in ServiceNow. For this you will work closely with our internal organization and external partner(s) to jointly monitor, steer and improve the delivered quality and anticipate the needs of our end customer.

Business Knowledge and Skills

* Understanding of ITSM best practices and ITIL principles (ITIL Certification)

* Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes

* Familiarity with IT technologies including common hardware, networking, and software licensing

* Strong Knowledge of the ITSM/ITIL Framework. Experience with Asset purchasing and receiving processes

Technical Skills

* Minimum 6+ years of ITSM development and administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification.

* Workflow and Approval configuration. Experience with ServiceNow automated discovery tool

* Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

* Ability to troubleshoot technical/application problems

Oscar Technology is acting as an Employment Business in relation to this vacancy.

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