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Technical Solutions Engineer

Harvey Nash IT Recruitment Switzerland

Posted on Feb 22, 2021 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project



Position description:


As a Technical Solutions Engineer you will work closely with Travel & Ads partners, gain deep technical knowledge of the travel industry and learn the ins and outs of the Things To Do data and Ads platform to enhance the experience of travelers across the world.


In this role, you will help drive the strategy and services for supporting our most strategic travel partners in the area of Thing to Do & Ads. You will leverage both your technical and interpersonal skills to find the best ways to balance business needs with technical constraints to develop the right solutions and services for our travel partners. You will work with cross functional teams to build and scale our vendor team support, and champion new product features.


Role:



  • Support the onboarding of strategic travel partners on to the Things To Do and Ads platform.

  • Facilitate the migration of existing partners onto new platforms and evangelize new product features

  • Act as trusted advisor to our partners and support them in creating effective ad campaigns which meet their business objectives.

  • Support cross-functional initiatives, engaging with Product Management and Engineering teams to improve the product for both business partners and end users.

  • Consult with partners to identify needs and develop their upcoming business solutions.

  • Create internal and externally facing partner documentation

  • Work closely with Engineering and other teams to scale partnership support.


Responsibilities:



  • Develop deep familiarity with the Things to Do product and Ads product.

  • Act as the main point of contact (email and VC) for support related issues from the partners.

  • Gather and clarify project/partner requirements.

  • Leverage implementation best practices and standards for Partner solutions.

  • Leverage our implementation methodology to ensure requirements and solutions are well documented.

  • Communicate regularly with stakeholders about status and issues.

  • Work closely with internal stakeholders including Business Development and Solutions Consultants to understand customer business needs.

  • Identify opportunities to improve ability to scale and improve processes, and develop tools and utilities. Write documentation, share knowledge and best practices to allow the practice to scale.

  • Be the voice for our customers working with Engineering to define product requirements.


Mandatory skills and experience:



  • Experience with troubleshooting in a technical support capacity.

  • Strong understanding of Web Technologies.

  • Solid customer facing experience in project based work.

  • Basic familiarity with Google Ads


Desired skills and experience:



  • Experience developing with programming, for example Java, Python, JavaScript/JSON, XML and templating tools.

  • Experience supporting Google Ads products.

  • Experience with designing new processes and workflows to streamline support processes.

  • Experience working collaboratively and driving results with engineering, product management, and operations.

  • Excellent attention to detail, communication and organization skills.

  • Solid customer facing experience in project based work.

  • Basic networking, Linux and systems skills.

  • Experience in the Travel industry is a plus, or an enthusiasm and willingness to quickly learn the domain.

  • Ability to work with minimal guidance in an unstructured environment with multiple teams and stakeholders


If you think this could be the right role for you, please feel free to apply online or please contact Agnieszka Wojcik directly ( (see below)/ ).




Reference: 1104586906

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