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Application Specialist - CRM

Experis AG

Posted on Feb 21, 2021 by Experis AG

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project


Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services ranges from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing, and placing specialised professional talent.


Job Summary:


The application specialist holds the deep IT expertise for the CRM application within Client & Partner. She/he is performing daily application management tasks (eg re-occurring maintenance tasks, incident analysis/resolution). The application specialist provides input for application life cycle planning, definition, and management of SLAs/OLAs, planning/implementation of application changes. The application specialist is also the overall incidents, requests and defects manager.


Main Responsibilities:



  • Monitoring of availability of services

  • Monitoring and improvement of system performance and availability (SLA, OLA)

  • Handling of 3rd level support incidents and requests

  • Lifecycle management and IT Service Roadmap

  • Provide ITSCM (IT Service Continuity Management) and assist in Disaster Recovery tests

  • Maintain IT Documentation

  • Coordination of deployments into Test and Production environments

  • Environment management in coordination with projects

  • Project documentation review

  • Support IT Service Owner in life cycle planning of applications


Your Skills:



  • Experience in application management (life cycle, maintenance, operation) and enforcing mature and stable application operation

  • Strong in managing of incidents and in tracking of KPIs, benchmarks (in doing as role-model, delegation and promoting internally)

  • Understanding of Client Relationship Management and Client Data Management systems and processes in the banking industry

  • Preferably with expert knowledge and professional experience in JAVA, Oracle, SQL, PL/SQL

  • Understanding of software development/customization processes

  • Entrepreneurial spirit, being a creative and reliable person with the ability to work under pressure

  • Highly structured, able to address options and underlying evaluation

  • Capability to analyse complex and poorly defined problems related to the application and to provide solutions with minimal

  • Mother tongue German and good English knowledge

  • Education in computer science (Apprenticeship with BMS or FH, Uni/ETH)


Also:


Preferably Subject Matter Expert in this area of responsibility:



  • Understands, drives Big Picture and Context

  • Able to challenge ideas and solutions, able to discuss and moderate issue resolution

  • Has got overview on technology and its developments (markets and client expectations)

  • Able to represent topic against management and stakeholders

  • Able to support strategic thinking

  • Ability to assert oneself ("Durchsetzungsvermögen"), at the same time be able to delegate

  • Communication skills, negotiation skills, able to motivate people/teams, conflict resolution skills, diplomatically skilled

  • Methodological thinking (incl. analytical and structural thinking, project methodology, )


Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Danny Besse.




Reference: 1103784972

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