Customer Service/Helpdesk Support
Posted on Feb 21, 2021 by Darwin Recruitment
Call Centre Support (French Customers) - 12months + - Lausanne
I am supporting a Telecommunications business in Lausanne with the search for B2C Call Centre Agents (7 positions). You will work in home office as long as the Corona measures are in force, but be onsite afterwards.
The ideal candidate is a very customer-oriented person who enjoys telephone and written communication from B2C customers and who works independently and precisely. We have multiple positions available and applicants must be fluent in French or German.
Tasks and areas of responsibility:
- Processing of telephone and written customer requests (inbound and outbound)
- Independent monitoring of ongoing activation's and deriving necessary measures
- Troubleshooting in the area of IPAD TV Applications and the resulting case management
- Generation of added value for our customers through cross- and up-selling of the existing product portfolio
- Multiple positions - German speakers (13) and/or French speakers (7)
- Bonus languages: Italian and English
- Experience in dealing with customers (direct customer contact)
- Good negotiating skills and distinctive expression
- Start date: March/April
- Workload: 80-100% (100% preferred)
- Remote/Home Office: Yes during the Corona period, afterwards onsite in Lausanne
Interested to discuss? We are looking forward to your application!
Darwin Recruitment AG is a Zurich based, SECO licensed, privately owned subsidiary of Darwin Professional Staffing Group Ltd (a Global IT Recruitment Consultancy).
Darwin Recruitment AG manages client relationships whilst also utilising Darwin Professional Staffing Group databases and networks to source Candidates and fulfil client requests.
We do not ask for a placement fee from Candidates/Employees.