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Technical Coordinator - Support/Infrastructure/Multimedia/PC

ITech Consult

Posted on Feb 20, 2021 by ITech Consult

Luzern, Switzerland
1 Apr 2021
Annual Salary

Technical Coordinator - Support/Technical Infrastructure/Multimedia/PC/Network

We are looking for a Technical Coordinator who will support our client Roche Diagnostics in Rotkreuz.

Tasks & Responsibilities:


  • 1st and 2nd Level Technical Support with Key User Support Model

  • Manage 3rd Level Support with int/ext Partners

  • Checkups before and Event Support (physical presence) during sessions with external customers

  • Documentation (as closing of initial project and as continuous task)


  • Preventive maintenance: upgrades

  • Lifecycle of Devices/SW/Infrastructure


  • Implementation of technical devices

  • Technical interfaces

  • Integration of Multimedia

  • Organizational interfaces to Facility Management, GIS, DIA IT departments, business IT, external vendors

Management Tasks

  • Vendor Management: Maintenance- and Support-Contracts, Service Level Monitoring

  • Documentation (overview on all technical devices, interfaces, connections, software)

  • Adherence to Roche standards through IPC process

  • Stakeholder Management: stipulation of SLAs, communication, meetings, reports, presentations

  • Requirement Engineering

  • Business Analysis

  • Project coordination and support

  • Risk Management

  • Training of key users, hosts, speakers, stakeholders

Documentation (continuous task)

Must Haves:

  • Trained and familiar with technical Infrastructure - AV technology, power supply installations,signal technology

  • Stakeholder and Project Management with a minimum of 3 - 5 years operative experience preferred in the IVD Sector

  • IT basics (PC, network, Clickshare, OS, AMS, Digital Signage)

  • Experienced in requirement engineering

  • Business Analysis/Risk Management

  • Fluent in German/English

  • Strong in social skills and communication in a intercultural environment

  • Technical Multimedia Operation, Maintenance and Enhancements experience

  • Willing to travel within Switzerland (approximately 20%)

Reference No.: 920080RF Rolle: Technical CoordinatorIndustry: Pharma/IT Location: Rotkreuz Workload: 100% Start: 16.03.2021 Duration: 31.12.2021 (+ Option)

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. 

Contact us for further information regarding our company, our positions or our attractive payroll-only-program.

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference: 1102406848

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