Desktop Support Engineer- L1-L2 support

IT Supporter

Please only apply if you have an EU or Swiss nationality.

For Experis, you're more than just a CV. As part of the ManpowerGroup, we have access to a huge network of opportunities. We connect you with new challenges that will accelerate your career.

Our customer, an international company in the IT sector, is looking for a temporary IT Supporter.

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  Place of work: Visp-Switzerland


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  Use: from now on


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  Duration: 6 monts to 1 year

Qualifications:

Minimum Qualifications

• 2-5 years relevant experience.


• Windows 7, MS Office 2007/10/13, Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, LAN Patching, Encryption


• Strong knowledge and experience with Windows operating systems and virtual Servers


• Understanding of network, systems and configurations


• A+ certification


• Lenovo Certification must be completed within 3 months of employment


• Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.

Preferred Qualifications

• Experience as a Desktop Systems Technician or Engineer in a financial setting.


• Lotus Notes, Outlook, Blackberry, Citrix, Active Directory, iOS, Java, Oracle, TCP/IP,


• Market Data Products, Trading Floor Systems


• MCSE, MCSM; Systems and/or Networking Certification a plus


• N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.

Performance Expectations: Knowledge, Skills & Abilities

• Good understanding of hardware and software PC


• Demonstrated experience and proficiency in diagnosing general problems with computer hardware and software with ability to apply solutions to the problems.


• Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.


• Experience in handling and liaising with multiple vendors/Partner/Teams.


• Solid knowledge of data communication and networking Internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.


• Have a fair Knowledge of Data Centers to Provide HnE support.


• Interact with numerous computer platforms in a multi-layered Client Server environment. Ensure desktop computers InterconnecT seamlessly with diverse systems including associated validation systems, file Servers, email Servers, computer conferencing systems, application Servers, and administrative systems.


• Ability to quickly and independently understand new technology, then provide support and consultation on usage of new technologies.


• Strong customer service orientation.


• A strong team player, works effectively under pressure, and ability to multi-task.


• Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.


• Good interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.


• Good documentation skills. Both English and German Language.


• Good communication skills. Both English and German Language.
  


• Have worked on a Ticketing Tool (Snow/Remedy and understand SLA and OLAs


• Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.


• Utilize effective time management skills and sets and adhere to deadlines.


• Ability to lift 50 pounds (monitors, printers, scanners, etc.).

Special Conditions of Employment:

• May be required to work variable hours and overtime, including weekends.

Background check: Successful completion of a pre-employment background check.

Have we piqued your interest? Then I look forward to your CV. If you have any questions, Réka Szitter will be happy to assist you.