Support Agent - Video Conferencing

We are looking for an experienced support agent who specialises in Video Conferencing for a long-term contract.

Main tasks:

• Setup, test, maintain, operate, and tear down all audio-visual and videoconference equipment, eg, video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfil any multimedia technical needs as assigned.


• Provide on-site and remote video conference support for internal and external audiences.
• Physically and remotely troubleshoot conference and video conference rooms and the deployed technology.
• Provide on-site and remote Web conference applications (Teams, Skype for business and Zoom).
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Perform regular testing of all audio-visual and videoconference equipment, as well as other Conference Center.
• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Perform or facilitate repairs of all audio-visual and videoconference equipment. Required qualifications:
• Good spoken and written knowledge of English and French (min. B2).
• Excellent knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces.
• Audio-visual and presentation technologies experience in a professional environment.
• Good working knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology.
• Excellent working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web. Conferencing and/or Webcasting applications.
• Excellent Knowledge and understanding with Tandberg/Cisco, Crestron/AMX.
• Excellent dedication to customer service with exceptional communication skills...
• At least 3 year(s) of work experience in a similar job (traineeships counting as experience) ...
• Good analytical and problem-solving skills.
• Solutions oriented mind.
• Team player with strong communication skills.
• Able to quickly assimilate procedures.
• Able to work well under pressure.
• Comfortable in international and multicultural working environment.
• Punctual, meticulous, and reliable. Desired qualifications:
• Knowledge of/or experience in ITIL environment.
• Knowledge of other EU languages is a plus.

Working Conditions:

• Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
• Location: Grange, Dunsany, Co. Meath, Ireland