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Support Agent - Video Conferencing

Inavise Tech

Posted on Feb 15, 2021 by Inavise Tech

Dublin, Ireland
Immediate Start
Annual Salary

We are looking for an experienced support agent who specialises in Video Conferencing for a long-term contract.

Main tasks:

  • Setup, test, maintain, operate, and tear down all audio-visual and videoconference equipment, eg, video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfil any multimedia technical needs as assigned.

  • Provide on-site and remote video conference support for internal and external audiences.
  • Physically and remotely troubleshoot conference and video conference rooms and the deployed technology.
  • Provide on-site and remote Web conference applications (Teams, Skype for business and Zoom).
  • Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Perform regular testing of all audio-visual and videoconference equipment, as well as other Conference Center.
  • Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
  • Perform or facilitate repairs of all audio-visual and videoconference equipment. Required qualifications:
  • Good spoken and written knowledge of English and French (min. B2).
  • Excellent knowledge of large-format video conference rooms, auditoriums and the equipment deployed in those spaces.
  • Audio-visual and presentation technologies experience in a professional environment.
  • Good working knowledge of the operation and troubleshooting of Audio-Visual and videoconferencing related technology.
  • Excellent working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web. Conferencing and/or Webcasting applications.
  • Excellent Knowledge and understanding with Tandberg/Cisco, Crestron/AMX.
  • Excellent dedication to customer service with exceptional communication skills...
  • At least 3 year(s) of work experience in a similar job (traineeships counting as experience) ...
  • Good analytical and problem-solving skills.
  • Solutions oriented mind.
  • Team player with strong communication skills.
  • Able to quickly assimilate procedures.
  • Able to work well under pressure.
  • Comfortable in international and multicultural working environment.
  • Punctual, meticulous, and reliable. Desired qualifications:
  • Knowledge of/or experience in ITIL environment.
  • Knowledge of other EU languages is a plus.

Working Conditions:

  • Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
  • Location: Grange, Dunsany, Co. Meath, Ireland

Reference: 1097299777

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