Telecommunication Specialist

Responsibilities:

• Survey and assess telecommunication equipment and services (Internet, phone, cable TV, and video conferencing) currently in use and coordinate changes to best fit agency needs and budgets.
• Determine and deploy telecommunication equipment and services for new locations and upgrades.
• Coordinate changes of telecommunication equipment and services for program or department moves.
• Order, prepare, and deploy new and replacement telecommunications equipment.
• Coordinate cancellation and disposal for services and equipment no longer needed.
• Coordinate moves, additions, and changes using project management processes and tools.
• Serve as a member of project teams implementing changes and new projects.
• Coordinate with colleagues in the IT Operations team to repair damaged or interrupted telecommunications equipment or services.
• Assess new and renewing telecommunication contracts and manage them through the contract review process.
• Contribute to the assessment and planning of telecommunications budgets for the entire agency.
• Identify opportunities for cost savings.
• Support the processing of regular payments for telecommunications equipment and services.
• Coordinate business continuity for telecommunication equipment and services in the areas of security, risk assessment, disaster recovery, and emergency operations.
• Document and update procedures and records for the above systems and relationships.
• Assess areas for process improvement.

Qualifications:

• Degree or certificate required, with focus in telecommunications, business, finance, accounting, or computer science preferred.
• Demonstrated technical experience installing, maintaining, and troubleshooting telecommunications (Internet, voice, and video conferencing) equipment and systems.
• Demonstrated experience leading the assessment, design, and implementation of telecommunications solutions which fit organizational needs.
• Demonstrated accounting, administrative or business office experience with analysing costs and budgets.
• Demonstrated customer service and vendor management experience.
• Strong computer skills with solid experience in Microsoft OS and Excel.
• Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.
• Strong orientation to details with good problem-solving, analysis, and organizational skills.
• Ability to establish working relationships with colleagues and vendors and ability to negotiate and resolve differences.
• Ability to prioritize and meet deadlines, to effectively handle various duties simultaneously, to work well under pressure, and to escalate appropriately.
• Ability to work independently while staying in communication with the team, responding to requests, and providing status updates.
• Strong initiative and ability to work well independently and as part of a diverse team.
• Strong verbal and written communication skills.
• Sensitivity to the needs of adults and children with mental illness, substance abuse, and/or developmental disabilities and those of their families.
• Commitment to improving the quality of services available to people with disabilities.
• Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.
• Driving License Required? No

Benefits:

• Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.