Desktop Support Engineer

Desktop Support Engineer, Visp

Excis are a global IT services company and excel in cross-border IT services. The Excis multilingual global service desk provides outsourcing services to enterprise and medium sized businesses in

We have an opportunity to join our Swiss Team for a Desktop Technician based in Visp, Switzerland.

The role:

- Providing day to day local/remote desktop support

- Work with Third Party Vendors to remediate complex AV issues as needed

- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application

- Should have basic knowledge of iOS operating system, to support Apple users

- Install, upgrade, support and troubleshoot for printers, computer hardware.

- Performs general preventative maintenance tasks on computers, laptops, printers.

- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

- Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software

- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

- Use diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software

- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

- Bachelors degree or equivalent in Computer Science or rlated field.

- Comp TIA A+, MCP

- Experience within a IT helpdesk/support role

- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

- Proven analytical, troubleshooting and problem-solving skills.