Technical Support (3rd level)

Four our client in Zurich, Swiss Bank, we are looking for a Technical Support (3rd level) for a 6 months project (extension possible)

Overview of business area or project:

We are looking for a proactive, hardworking, detail orientated 3rd level support person in Zurich to be part & travel alongside of IWM 3.0, the multiyear strategic transformation program in IWM (International Wealth Management) Division.

The key goals of IWM 3.0 program are:

• Platform standardization and harmonization (Front to back) across the international branches

• Separation of differentiating/non-differentiating services based on IWM 3.0 target architecture

The program has three major vertical pillars: sales platform, booking platform and execution platform. We are part of Booking Platform, which delivers the core banking T24 & other 6 key applications in the program.

Key Responsibilities

• Provide L3 Support which involves monitoring, debugging and service recovery for Java based applications mostly written using Java, Spring Boot framework

• Technical face-off for the L2 & APAC delivery team for the interfaces, which integrates into T24 the main core-banking platform in IWM 3.0

• Identify risks, issues, dependencies as well as accountable for active tracking till the resolution/mitigations

• The person should see him/herself as an extension of engineering/Site reliability engineer(SRE). Formulate and present recommendations for improvements to key process controls, leading the implementation where these recommendations are accepted.

• Take a pro-active role in developing your knowledge in key systems, products and processes within the Private Bank area

Overview of the department/team (team size, backgrounds, personalities ):

Current size of the Zurich T24 technical team from Booking Platform: 5 which is part of a very large APAC & EMEA Booking platform team. Close cooperation with the team located in India, Singapore, Spain and Switzerland

Challenges Contractor will be facing in this role:

• Till acquire the platform/landscape knowledge, he/she will be completely dependent on India/Singapore L3 team.

• KPI/Time pressure in giving the solutions to the end users.

• Pressure from development team to deploy the codes due to regulatory/business deadlines. However the person needs to have unbiased view on the quality of the code & recommend any changes in case of any quality issue.

Essentials Skills and Qualifications:

• Experience in performing 3rd level support role: 4 - 5 years of the experience

• Strong experience in the following technology stacks: Java, Oracle DB Linux, Bash: 4-5 years of the experience Shell Scripting,

• Hands on experience in Apache Kafka the open source stream-processing software platform: 2-3 years of the experience

• Hands on experience with Postgre SQL & Ansible would be a plus

• Know-how on industry standard DevOps technologies which can be adopted to company's methodology/technology

• Self-Motivated & independent thinker willing to work in an agile, iterative development methodology

• Capable of confidently express yourself & communicate ideas.

• Passionate about technology, client and team oriented person.

• Readiness to take responsibilities.

• Proficient written and spoken English is must.

Desired Skills and Qualifications:

• German skills would be a plus

Candidate Value Proposition:

• The role is part of a very large strategic transformation program hence lot of opportunities to grow.

• Possibility of being internalized.