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Technical Support (3rd level)

Harvey Nash IT Recruitment Switzerland

Posted on Feb 7, 2021 by Harvey Nash IT Recruitment Switzerland

Zürich, Switzerland
IT
Immediate Start
Annual Salary
Contract/Project



Four our client in Zurich, Swiss Bank, we are looking for a Technical Support (3rd level) for a 6 months project (extension possible)


Overview of business area or project:


We are looking for a proactive, hardworking, detail orientated 3rd level support person in Zurich to be part & travel alongside of IWM 3.0, the multiyear strategic transformation program in IWM (International Wealth Management) Division.

The key goals of IWM 3.0 program are:


  • Platform standardization and harmonization (Front to back) across the international branches

  • Separation of differentiating/non-differentiating services based on IWM 3.0 target architecture

The program has three major vertical pillars: sales platform, booking platform and execution platform. We are part of Booking Platform, which delivers the core banking T24 & other 6 key applications in the program.


Key Responsibilities


  • Provide L3 Support which involves monitoring, debugging and service recovery for Java based applications mostly written using Java, Spring Boot framework

  • Technical face-off for the L2 & APAC delivery team for the interfaces, which integrates into T24 the main core-banking platform in IWM 3.0

  • Identify risks, issues, dependencies as well as accountable for active tracking till the resolution/mitigations

  • The person should see him/herself as an extension of engineering/Site reliability engineer(SRE). Formulate and present recommendations for improvements to key process controls, leading the implementation where these recommendations are accepted.

  • Take a pro-active role in developing your knowledge in key systems, products and processes within the Private Bank area

Overview of the department/team (team size, backgrounds, personalities ):


Current size of the Zurich T24 technical team from Booking Platform: 5 which is part of a very large APAC & EMEA Booking platform team. Close cooperation with the team located in India, Singapore, Spain and Switzerland


Challenges Contractor will be facing in this role:


  • Till acquire the platform/landscape knowledge, he/she will be completely dependent on India/Singapore L3 team.

  • KPI/Time pressure in giving the solutions to the end users.

  • Pressure from development team to deploy the codes due to regulatory/business deadlines. However the person needs to have unbiased view on the quality of the code & recommend any changes in case of any quality issue.

Essentials Skills and Qualifications:


  • Experience in performing 3rd level support role: 4 - 5 years of the experience

  • Strong experience in the following technology stacks: Java, Oracle DB Linux, Bash: 4-5 years of the experience Shell Scripting,

  • Hands on experience in Apache Kafka the open source stream-processing software platform: 2-3 years of the experience

  • Hands on experience with Postgre SQL & Ansible would be a plus

  • Know-how on industry standard DevOps technologies which can be adopted to company's methodology/technology

  • Self-Motivated & independent thinker willing to work in an agile, iterative development methodology

  • Capable of confidently express yourself & communicate ideas.

  • Passionate about technology, client and team oriented person.

  • Readiness to take responsibilities.

  • Proficient written and spoken English is must.

Desired Skills and Qualifications:


  • German skills would be a plus

Candidate Value Proposition:


  • The role is part of a very large strategic transformation program hence lot of opportunities to grow.

  • Possibility of being internalized.



Reference: 1087629279

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