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Telecommunication Specialist

Posted on Feb 2, 2021 by Bay Cove Human Services

Boston, MA 02101
Immediate Start
Annual Salary


  • Survey and assess telecommunication equipment and services (Internet, phone, cable TV, and video conferencing) currently in use and coordinate changes to best fit agency needs and budgets.
  • Determine and deploy telecommunication equipment and services for new locations and upgrades.
  • Coordinate changes of telecommunication equipment and services for program or department moves.
  • Order, prepare, and deploy new and replacement telecommunications equipment.
  • Coordinate cancellation and disposal for services and equipment no longer needed.
  • Coordinate moves, additions, and changes using project management processes and tools.
  • Serve as a member of project teams implementing changes and new projects.
  • Coordinate with colleagues in the IT Operations team to repair damaged or interrupted telecommunications equipment or services.
  • Assess new and renewing telecommunication contracts and manage them through the contract review process.
  • Contribute to the assessment and planning of telecommunications budgets for the entire agency.
  • Identify opportunities for cost savings.
  • Support the processing of regular payments for telecommunications equipment and services.
  • Coordinate business continuity for telecommunication equipment and services in the areas of security, risk assessment, disaster recovery, and emergency operations.
  • Document and update procedures and records for the above systems and relationships.
  • Assess areas for process improvement.


  • Degree or certificate required, with focus in telecommunications, business, finance, accounting, or computer science preferred.
  • Demonstrated technical experience installing, maintaining, and troubleshooting telecommunications (Internet, voice, and video conferencing) equipment and systems.
  • Demonstrated experience leading the assessment, design, and implementation of telecommunications solutions which fit organizational needs.
  • Demonstrated accounting, administrative or business office experience with analysing costs and budgets.
  • Demonstrated customer service and vendor management experience.
  • Strong computer skills with solid experience in Microsoft OS and Excel.
  • Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.
  • Strong orientation to details with good problem-solving, analysis, and organizational skills.
  • Ability to establish working relationships with colleagues and vendors and ability to negotiate and resolve differences.
  • Ability to prioritize and meet deadlines, to effectively handle various duties simultaneously, to work well under pressure, and to escalate appropriately.
  • Ability to work independently while staying in communication with the team, responding to requests, and providing status updates.
  • Strong initiative and ability to work well independently and as part of a diverse team.
  • Strong verbal and written communication skills.
  • Sensitivity to the needs of adults and children with mental illness, substance abuse, and/or developmental disabilities and those of their families.
  • Commitment to improving the quality of services available to people with disabilities.
  • Ability to lift and transport moderately heavy objects such as boxes of telephone equipment.
  • Driving License Required? No


  • Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.

Reference: 1078471250

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