Business Support Manager
Posted on Feb 1, 2021 by Harvey Nash IT Recruitment Switzerland
For our client in Zurich, from banking sector, we are looking for a Chief of Staff/Business Management for a 6 months project (extension possible)
Overview of business area or project:
Solution Design & Engineering (SD&E) is the IT department for International Wealth Management including Asset Management. We have a very dynamic and international workforce across the globe and work closely with the Business across multiple product lines including Traditional Private Banking, Global Asset Management, Real Asset Lending and Investment Solutions & Products. We have approx. 1400 Technologist across 17 international locations with 50+different nationalities. The role will be based with the Chief of Staff for SD&E in their Zurich team. We are responsible for various mandates in the area of Communications, Management Support and Human Capital.
Leadership program 2021 (organization of selection process, alignment with eternal vendor offering training, supervise and manage overall program for 2021). Smartconnect: maintaining platform and managing of key employee engagement activities. Target for increase participation on platform, etc. Newsletter: manage the production and organization of the quarterly newsletter, including running the monthly Communication roundtable and management of success stories. Running of other key Communications initiatives (list not exhaustive). Employment engagement events (virtual touch bases (VTBs). Mentoring program. Recognition program. Key events (fireside chats, meet & greet, coffee breaks, lunch and learn, etc). Support in drafting of key announcements for senior management. Support of key meetings (including offsite and weekly management meetings). Control reporting (MyPerformance, Holiday tracking, etc). Maintenance of Intranet site (when required)
Overview of the department/team (team size, backgrounds, personalities):
Chief of Staff team is a small team of 3 supporting an international footprint of 1200 headcount across all major regions (Americas, Europe, Switzerland, Middle East & Africa, APAC) The Chief of Staff team leads the Communications, management support and human capital for IWM IT International, open and diverse personalities. Dynamic environment working with the International Wealth Management Business. Many opportunity to make an impact. Challenges Contractor will be facing in this role. Getting to speed with CS system if not familiar. Working in a virtual environment as we are currently Work from home. Combining creativeness of some of the initiatives with the analytical approach and structure of how to provide proper planning and support from concept to rollout. Conceptual work for new initiatives with proper documentation. Leading and coaching people depending on the initiative Other challenges includes being able to produce high quality deliverables in a dynamic setting. Sometimes we have fire drills and timing is tight. The expectation is that the team work together to deliver what is needed by deadline. Creation of new and engaging ideas that will appeal to a vast international audience. To promote and keep a positive attitude within a department that has a lot of stretched goals. To continue to grow and better market our IWM IT brand within IWM COO area as well as with the Front Business
Essentials Skills and Qualifications.
Excellent tool and application expertise: SmartConnect, Inxmail, very good in Powerpoint and excel, design tools, social media channels a plus) (min 3-5 years of experience). Communication and/or Business Mgmt background, ability to write announcements (min 3-5 years of experience). Excellent written and language skills: English a must. Ability to plan and coordinate activities and events, including logistics and planning, coordination, and execution (min 3-5 years of experience). Creative, out of the box thinking. Brainstorm comms and human capital activities and initiatives. Ability to structure and be analytical as well as creative. Steep learning curve, ability to pick up concept quickly, can structure concepts and ideas. Collaborate attitude, team player, with ability to work independently. Excellent time management and communications skills. Passion for excellence, highly creative, motivated and dependable
Desired Skills and Qualifications.
German desired. Business management background either in COO or Chief of Staff space. Positive and can-do attitude. Articulate, ability to work with senior manager. Ability to deliver in timeline and in good quality. Ability to work in fast pace and dynamic environment with time critical assignments Candidate Value Proposition. Opportunity to work for a dynamic international team in a Business Management function for IWM IT. Working with Senior Management in the area of Management Support and Communications