St. Network Engineer

Prime Care Technologies provides flexible hosting, managed services and cloud software solutions to long-term care providers. Based in Duluth, we are currently recruiting for a Sr. Network Engineer who can provide expert level engineering, implementation and maintenance tasks on our networking infrastructure.

Essential Duties and Responsibilities:

• Performs the most complex engineering, implementation, and maintenance tasks on networking infrastructure and equipment.
• Collects and analyzes system statistics and provide recommendations as needed.
• Researches, evaluates, and recommends hardware and software.
• Serves as troubleshooter on complex system problems involving IP, VOIP and security protocols
• Provides support to user management and provisioning platforms and processes.
• Creates logical and physical designs/diagrams of new environments.
• Responsible for network capacity planning, performance tuning, and troubleshooting
• Proactively assess potential items of risk and vulnerability in the network and systems
• Maintains close contact with existing vendors of equipment and services.
• May evaluate vendor cost and quality of equipment and services.
• Coordinates with vendors on the installation of hardware and software and training where applicable.
• Makes recommendations to management on desirable additions and developments.
• Provides guidance to less experienced engineers and provides technical support to the escalation and field team as needed.
• Performs configuration, debugging and support for multiple infrastructure platforms.
• Performs root cause analysis for service interruption recovery
• Works with other technical staff members, sharing information and collaborating on all applicable projects and/or escalated issues and resolution.
• Combines experience and knowledge to assess issues, research and evaluates options, and provide solid solutions.
• Mediates discussion and resolves issues between individuals with differing perspectives.
• Stay abreast of the latest technology trends
• May travel to customer sites to provide additional support and troubleshooting or lead implementation.
• Other duties as assigned

Minimum Qualifications (Education, Experience, Skills and abilities)

• Bachelor's degree in information systems, computer science, computer engineering or equivalent combination of training, advanced certifications, education, and prior job experience that would provide the required skills and abilitie
• Must possess a minimum of 6 years of experience in the following subject areas: Wide Area Network topologies such as MPLS, IP/VPN, BGP, OSPF, Point-to-Point, IPSec VPN Tunnels, Fortinet/Cisco Routers, Switches and Firewalls.
• Must be proficient in IPSEC L2L-VPN, Access Control Lists, NAT/PAT, network sub/supernet, and other networking standards.
• Minimum of 6 years of experience in at least 1 of the following subject areas: Fortinet and/or Cisco Routers, Switches & Firewalls, Voice Architecture to include ShoreTel/Mitel, Cisco Call Manager Express or Similar Phone System and Network Management Systems (NMS) such as What's up Gold, Zabbix or similar NMS. Wireless vendors: Ruckus, Cisco, Meraki, Fortinet, UniFi, Aruba, Aerohive/Extreme Networks. Wireless site surveys, planning and deploying.
• Wireshark - filtering and analysis.
• Previous experience managing network operating systems, troubleshooting hardware and software issues.
• Advanced Computer Networking Skills consisting of:
• Knowledge of protocols, security, capacity management concepts and performance tuning.
• Experience with system maintenance including security, load monitoring, and backup.
• Knowledge of network terminology and standards of deployment.
• Experience troubleshooting network clients and Servers.
• Experienced in the evaluation, design and implementation of network clients and Servers in a Wide Area Network and Local Area Network installation.
• Understanding of data center operations and procedures.

• Network Operating Systems
• Cisco - Internetwork Operating Systems (IOS, IOS-XE).
• FortiOS - Fortinet Operating System
• SonicOS - Sonicwall's security operating system
• Working knowledge of operating systems and platforms including networks, programming techniques, and database technologies.
• Basic Linux commands.

• Transport
• L2LVPN
• DEMARC
• NIU
• CPE

• VOIP
• Shortel/Mitel
• Call Manager Express

• Wireless Technology
• Ruckus
• Meraki
• Ubiquity

• Firewall
• Fortinet
• Cisco ASA
• Sonic Wall
• Multi-homed network, BGP

• Experience with process improvement methodologies.
• Experience in Windows 10 and Windows Server 2012, 2016, 2019 basic system administration including system maintenance, Workstation support, Internet connectivity, security, and back-up procedures.
• Skilled at analysing complex functions, procedures, and problems to find creative, logical, solutions.
• Ability to present complex technical information to a non-technical audience.
• Strong knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software issues in a variety of software environments.
• Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems
• Relevant and demonstrable technical support experience in a software environment
• Self-directed, able to prioritize and effectively handle multiple projects at a time under high-pressure and challenging situations.
• Excellent organizational, time management, written and verbal communication skills.
• The ability to work quickly and accurately in a shared community environment.

Prime Care Technologies offers a full line of benefits including health, dental, vision, disability and life as well as paid time off and a company sponsored 401k. Prime Care Technologies is an equal opportunity employer.