1st Level IT Supporter
Posted on Feb 1, 2021 by Helvetica Partners
We are currently looking on behalf of one of our important clients for a 1st Level IT Supporter. The role is a permanent position based in Bern Canton. Your Role Hold responsibility for the smooth running of the 1st level support process. Provide timely high quality implementation of inquiries from our customers (Incident Change Management) via tickets. Accept incidents requests subsequently categorize analyze them. Eliminate problems independently or initiate the work required to achieve the solution via level escalation ensuring a seamless transition to the 2nd 3rd level. Maintain direct contact with System Administrators Engineers with regards to these malfunctions queries. Ensures a timely SLA compliant processing of the tickets by independent and proactive working methods and or escalation. Handle fault reports, orders questions from customers. Contribute towards the smooth operation of the Customer Care team. Maintain a strong level of customer oriented communication. Identify classify necessary information for problem solution. Complete ticket documentation. Independently analyze, edit correct system malfunctions. Coordinate employees when processing solutions ensure periodical notifications to customers internal units. Independently administrate problem solve in the areas of Windows OS, Windows Server, RDS, Citrix VMware. Secure users of Microsoft Office products Microsoft Navision. Support consult customer responsible employees on technical system issues. Periodically update work on customer platforms. Work alternately in rotating shift patterns (Hotline coverage is from ). Your Skills Experience At least 1 year of experience in IT as a supporter, in particular concerning fault analysis remediation. Good knowledge in typical IT standard products such as MS Windows (client server) MS Office, Hardware Network Technologies, Citrix, VMware, RDS Multifunctional Printers. Excellent communication skills, customer service oriented a team player Your Profile Completed education (EFZ in system engineering or support or comparable training). Creative, flexible, analytical, logical, structured, responsible, reliable resilient. Ambitious, motivated, dynamic, trustworthy committed. Independent, able to comprehend quickly in possession of a high level of initiative. Driving license category B. Fluent German English, conversational French able to understand Swiss German. If you wish to apply, please send us your resume in Word format with some references. You can also register on our website which will allow you to receive other exclusive and confidential job offers.