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CSR Team Lead

Gazelle Global Consulting

Posted on Feb 1, 2021 by Gazelle Global Consulting

Antwerpen, Belgium
IT
Immediate Start
€85k - €90k Annual
Full-Time


For one of the largest clients, I am seeking for a 'CSR Team Lead' for a permanent position in Antwerp, Belgium.


Role Description:
The Global CSR - Stable Team Lead will oversee and manage the Regional CSR - Stable Team Leads, maintaining a Real Time knowledge of global CSR - Stable Team resources. Regional CSR - Stable Team Leads will coordinate and manage the activities performed by the in-region CSR - Stable Teams resources.

Job Responsibilities:



  • Build and manage the offshore teams and direct all related People/Process and Technology competencies.

  • Formalize internal process to ramp-up expertise of resources

  • Work with SDM on day to day operations.

  • Manage client relationship at multiple levels of customer organization

  • Manage service levels and go beyond contracted SLA and deliver value add

  • Vendor management

  • People Management and engagement (Attrition control).

  • Lead in the technology selection and organizational build-up efforts

  • Collaborate with Account management teams to qualify Business expansion opportunities.

  • Identify and manage infrastructure technical standards that are relevant to our customer

  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.

  • Secure infrastructure architecture compliance.

  • Drive research activities, and keep updated on market trends.

  • Infrastructure architecture quality assurance and making sure that EA certification is performed in deliveries

  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.

  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.

  • Support overall IT strategy with the relevant infrastructure architecture.

  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are "designed for operations"

  • Overall P&L responsibility.

  • Expansion of services to fill all gamut's of infrastructure-increase breadth.

  • Focus on project opportunities and transformation initiatives

  • ITIL process definitions and implementation

  • Automation in service delivery

  • Resource management, Utilization and Billing

  • Management reporting

  • Conduct regular in depth service and process audits.

  • Employee retention, motivation and training

  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines

  • Value add to customer - YOY by working closely with the Transformation and

  • Consulting group for Architecture gap assessment studies

  • Implementation of new technologies

  • Consolidation/Virtualization opportunities

  • Reduce business impact of outages

  • Cost savings through better solutions

  • Enhance operational efficiencies

  • Overall SLA management - Operation interaction with technologies Lead

  • Overall Service Owner

  • Overall Customer and Employee Satisfaction

  • Certification-ITIL & PMP or equivalent


Please apply now if you are interested and available.




Reference: 1076830472

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