IT Production Support Engineer (Java/PHP/WebSphere)
Posted on Jan 23, 2021 by Logix Resourcing
An experienced IT Production Support Engineer with both Spanish and English language skills (both written and spoken) is required by our client based in Madrid on a permanent basis to assist in defining how our client monitors their IT Services.
Technical support is an established function within the business however, you will be the first person in from an incident and monitoring point of you and be key in defining how our client manages their incidents, requests and ultimate how they monitor IT Services.
You will be experienced in working in Production Support environments spanning Java, on WebSphere, PHP and be able to diagnose and quickly rectify issues, whether this is handling the request yourself or escalating this to the Infrastructure Experts within the business.
You will have a solid experience with ITIL, and working in Tier 1 and Tier 2 environments as our client would expect you to be able to run runbooks, restart a service etc.
The successful applicant will be someone who performs well under pressure and someone who is able to define and embed end to end solutions.
Salary: Up to €35,000 per annum