Service Desk Analyst

SERVICE DESK ANALYST WEST SUSSEX CIRCA GBP25000 We are currently recruiting for a very well-established UK company who are in currently in an enviable expansion programme due to anticipated levels of future business for 2021. They have requested that we invite applications from candidates for the role of SERVICE DESK ANALYST within their IT Team. In this role, you will provide assistance to all head office and site based staff in aprofessional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. To be considered for this role you will need the following experience and skills · At least 1 years experience of working on a busy Service Desk providing 1st and 2nd line support to at least 250 users. · Troubleshooting and resolving hardware, software and networking issues over the phone. · Experience of providing support for: § Microsoft Windows 10 § Active Directory § Remote working § Hardware builds/re-imaging § Citrix virtual desktops § IP Telephony · Experience of working to and meeting: § Service Level Agreements § Individual and Team performance targets · Good communication and excellent customer facing skills · Proactive, excellent organisation and timekeeping skills · Flexible, enthusiastic and self-motivated · Well-developed problem solving skills · Good team player but also able to work on own initiative · Quick learner, ability to follow documented procedures · Able to cope with a busy Service Desk working under pressure · Good all round hardware and software knowledge Desirable Skills & Experience: · ITIL Foundation or a good working knowledge of ITIL · Assyst (or similar IT service management software) · G Suite/Gmail · Avaya telephony · Microsoft SCCM · SAP If you are currently seeking a new opportunity and would like to join an organisation who are currently undergoing an expansion programme and can offer your long -term career and development prospects, contact us as soon as possible with your latest CV