Receptionist

Job Description

Answers dealership telephone, directs calls, performs clerical duties to provide excellent service to customers and portray positive image of Truck Centers, Inc. by phone and in person.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Greets customers in a friendly and professional manner at all times.
* Operates switchboard; answers phones and directs calls to proper person or department; takes telephone messages and ensures the messages are accurate and get to the intended person; answers customers questions and tries to help customers, employees and business associates with information and call directing.
* Performs secretarial duties: types correspondence; files, makes copies and records invoice payments.
* Reconciles/ balances cash drawer to tickets; processes cash and credit card payment; prepares bank deposits and disperses and balances petty cash.
* Scans, sends faxes and distributes incoming faxes to right person.
* Distributes inter-office mail.
* Calls customers with the amount of bills and to inform them work is finished; answers customers questions; when necessary, calls customers to get purchase order numbers; fleet pack card numbers or comcheck numbers.
* Monitors customer satisfaction reports and takes all action necessary to keep customers satisfied with TCI dealership, products and services.
* Maintains a clean work area on a continual basis.
* Maintains a professional appearance.
* Performs other duties and tasks related to position or as assigned by supervisor or General Manager to maintain efficient office operations and quality customer service.