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IT Service Desk Analyst

CV-Library

Posted on Jan 19, 2021 by CV-Library

Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
£12.5 - £12.5 Hourly
Contract/Project

IT Service Desk Analyst Nottingham 3 Month Contract £12.50 per hour IT Service Desk Analyst needed for a 3 Month Contract in Nottingham. Providing remote IT support for an NHS users. Start ideally by 1st February 2021. Key skills, experience + duties will include: Must offer previous IT Service Desk / Helpdesk remote support experience. Acting as the first point of contact for NHS users for a range of IT Software / Hardware related issues. Diagnosing / resolving IT incidents at 1st line where possible, and escalating more complex issues to 2/3 Line Support Teams + 3rd party suppliers. Responding to IT user incident requests by phone, email + face-to-face. Logging calls, prioritising, categorising + resolving IT incidents within agreed SLAs. Managing user expectations effectively + keeping users fully updated and informed on the current status of their IT issue. Technical Environment: MS Windows, Active Directory (AD), MS Office, O365, Desktops, Laptops, Printers, Basic Networking, Change Requests, etc. The Person: excellent phone manner, professional, courteous, organised, logical, reliable, proactive + hard working. NHS industry experience preferred but not essential. Interviews will be conducted by phone or video-call


Reference: 213044814

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