This Job Vacancy has Expired!

Service Desk Analyst

CV-Library

Posted on Jan 18, 2021 by CV-Library

Gloucestershire, United Kingdom
IT
Immediate Start
£11.3 - £12 Hourly
Contract/Project

Spencer Clarke Group are working closely alongside Gloucestershire County Council to provide them with a Service Desk Analyston a 6 month initial contract which is highly likely to be extended. This role is 37 hours per week, Monday – Friday and offers a pay rate of £11.27-£12 per hour. This may be negotiable dependent on your experience. *Role is fully remote working* As a successful Service Desk Analyst, your duties will be: Act as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support. Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets. Provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate through clear escalation processes to 2nd or 3rd line teams. Maintain records, informs users about the process and advises relevant persons of actions taken. Assist with the development of quality standards, and applies these to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation To be considered for this position, you will have the following knowledge/experience: Experience of ITSM tool sets Rational & calm under pressure Experience of working in a customer facing environment Experience of call handling Experience of working to SLA’s If you wish to be put forward, please apply below and contact Cameron Nicholls @ Spencer Clarke Group. / (phone number removed)


Reference: 213036647

Set up alerts to get notified of new vacancies.

Similar Jobs

Service Desk Analyst

West Midlands (County), United Kingdom

£12.1 - £12.1 Hourly

Service Desk Analyst

West Yorkshire, United Kingdom

Annual Salary

IT Service Desk Analyst

North Yorkshire, United Kingdom

£150 - £150 Daily

IT Service Desk Analyst

Birmingham, West Midlands (County), United Kingdom

Annual Salary

Service Desk Analyst

Cambridgeshire, United Kingdom

£26k - £30k Annual

Service Desk Analyst

Surrey, United Kingdom

£21k - £25k Annual

Service Desk Analyst

Cheltenham, Gloucestershire, United Kingdom

Annual Salary

Service Desk Analyst

Coventry, West Midlands (County), United Kingdom

£11.2 - £11.2 Hourly

Service Desk Analyst

West Yorkshire, United Kingdom

Annual Salary

IT Service Desk Analyst

Colchester, Essex, United Kingdom

£25k - £35k Annual