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Software Engineering Lead Analyst

Posted on Jan 18, 2021 by Cigna

Bloomfield, CT
Immediate Start
Annual Salary

Express Scripts is seeking qualified candidates to fill the role of Configuration Management Engineer for the Configuration Management System and CMDB Team. This person will work with multiple IT process owners and disciplines, ranging from Server and Network Operations to Change and Incident Management as examples. Role is successful operation of the Configuration Management System (CMS) accordance with governance and compliance requirements established in accordance with our internal partners and ITSM best practices. Level Expectations: + General knowledge of ITIL processes and understands relationships amongst ITSM modules + Working knowledge of Configuration Management Systems and CMDB + Working knowledge of ITSM Tooling, such as ServiceNow + Working knowledge of discovery tools, preferably ServiceNow Discovery + Strong reporting skills, to include Microsoft Excel + Solid performance with minimal supervision, coaching and feedback + Works largely through self-directed effort or partnering with others + Functions well in large-scale, complex, environment Essential Functions: + Shared day-to-day responsibility for the overall CMS data accuracy and currency of automated jobs + Responsible for all data interfaces with automated discovery tools, domain-level configuration tools, and ITSM applications (to include integration with external data sources, etc.) + Proposes CMS design service improvements + Evaluates CMS operational effectiveness and efficiency + Monitors CMS availability and performance + Ensures all authorized changes are reflected in CMS (in scope) + Partners with Data Owners and Stakeholders to conduct audits of CMDB data Qualifications: + College degree in Engineering, Information Systems, related field, or equivalent work experience + Strong ITIL foundation awareness + Broad knowledge of IT Infrastructure and major application architectures + Strong ServiceNow development (CMDB-focused) and ServiceNow product familiarity - two years or more experience working in the platform is preferred + Microsoft SQL Server and Oracle experience/knowledge a plus + Ability to work collaboratively with others to deliver essential functions + Ability to meet deadlines and balance multiple deadlines + Ability to adapt in a dynamic work environment and make independent decisions + Process and governance oriented + Strong attention to detail + Strong customer service focus + Measurement/metrics oriented with continuous improvement mindset; dashboards a plus + Demonstrated effective leadership and analytical skills + Advanced written and verbal communication skills are a must + Knowledge of PBM, healthcare industry helpful + Knowledge of Agile methodology and tools such as Jira This position is not eligible to be performed in Colorado. About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response._

Reference: 32335862

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