Account Manager

Job Description The Account Manager serves is the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. The Account Manager is expected to have a full and complete knowledge base on all their clients utilizing various reports to track trends. Principal Responsibilities Include * Build and maintain lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for both past and future * Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue * Works closely with all needed teams * Drive account retention and growth of contract business through strong performance and relationships * Monitor and manage accounts in accordance to any and all key metrics * Direct communication with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s) * Conduct regular business reviews, such as monthly calls, with clients utilizing reporting tools, including but not limited to Stat Pack, declined savings, and other similar reports based on client and company needs * Exhibit and utilize knowledge of hotel industry and markets associated with client industry * Attend all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership * Travel as necessary to meet the client's needs * Responsible for all other duties assigned as needed * Required Qualifications * College degree or 3-5 years previous account management related experience * Previous account management experience * Preferred Qualifications * Demonstrated strong ability to negotiate, teach others, and report on key metrics * Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy * Demonstrate a high focus on managing up on responsibilities * Highly skilled in consulting, negotiating, and communicating with customers * Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet * Demonstrated ability to problem solve at a high level through critical thinking * High level of professionalism * Demonstrates ability to learn and grow depth of industry knowledge Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service Apply Now Show moreShow less