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Service Desk Engineer, GERMAN

IT Di-Visions AG

Posted on Jan 14, 2021 by IT Di-Visions AG

Zürich, Switzerland
Immediate Start
Annual Salary

Job Description

  • Act as SPOC to support Business as usual
  • Desktop & Laptop builds and installations
  • Application deployments
  • Network patching for PCs and Telephones
  • PC/Laptop performance benchmarking and reporting
  • Trouble-shooting 2nd line desktop/application configuration issues
  • 2nd level market data application support, installation and configuration
  • Hardware refresh and moves activity (including weekend work when required, approx. twice/month)
  • Manage video conferencing implementations
  • Support staff (600 users) when they are out of the office - laptops, smartphones, remote access
  • Work with suppliers to design and implement new rooms as necessary using cutting edge technologies
  • Manage the pre- and post-production technical schedules for filming requirements


  • 5-8 years of Service Desk experience
  • University or degree level
  • Extensive technical knowledge in Windows 10
  • Advanced knowledge of desktop monitoring and reporting
  • Expertise with Active Directory
  • In depth understanding of Group Policy and Exchange
  • A good understanding of MDT
  • Advanced knowledge of MS Office 2016, MS Office 365 and Skype for Business
  • Very good understanding of Cyber Security challenges and how Advanced Threat Protection can aid a firms defence
  • Very experienced with PC hardware, including HP Elite Desktops, HP Elitebook Laptops, Dell Latitude Laptops
  • Excellent experience in troubleshooting: general printer troubleshooting, administration and maintenance
  • A methodological and systematic approach to problem solving
  • Some iOS/Android Tablet support experience
  • Experience in the financial sector very advantageous

  • English fluent, German knowledge is high beneficial


IT Di-Visions is a friendly and dynamic IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting industries in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.

For further technical information, please contact Ms. Ilenia Herforth.

Please send your complete electronic application to

IT Di-Visions AG 
(see below) 

Reference: 1060070410

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