Intern IT Business Analyst
Posted on Jan 14, 2021 by Dominion Energy
At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered yes, then read on! Job Summary Dominion is seeking an intern in Dominion Energy's ITBA DES & Enterprise Applications department. This position will provide support to our Supply Chain SAP team. The individual in this position will provide support for internal customers, and their applications/processes including second level HelpLine support. This SAP Functional team position will work with and provide support to ITBA business areas encompassing all of Supply Chain and Shared Services. Perform other duties as assigned. Identifies opportunities to apply technologies to business processes, through research and fact-finding. Role is established in the Information Technology function. Develops and maintains credibility, and effective working relations, with both user and IT personnel. Demonstrates to clients an understanding of business problems, IT strategies, issues, and priorities. Participates in less complex technical studies to evaluate business requirements, and contributes to solutions. Works with an individual business unit on multiple project assignments. Requires guidance in complex problem areas. Required Knowledge, Skills, Abilities & Experience The successful candidate will possess the following skills and abilities: - Demonstrated self-starter, collaborator, great communicator, and team player - Demonstrated ability to work with business users through verbal, written and interpersonal communications including working with clients to gather requirements, develop technical specifications, configuration, unit/regression testing, and performing change management activities. - Demonstrated ability to research and understand issues and troubleshoot to find root cause through logical and analytical thinking. - Ability to provide second and third level support for inquiries submitted to the IT Help Line; utilize Quality Center for documenting and tracking work requests, and use of Service Now for Helpline related requests. - Ability to support all aspects of application training, including creation of training documents, materials and job aids, planning and scheduling training, conducting/delivery of training to end users 1 Of The Following Technical Knowledge (strongly preferred): - 1+ year experience working directly with SAP configuration, - Experience with purchasing, inventory, materials, with an ERP system - Experience working in a Supply Chain organization - 1+ years experience developing process maps, gathering business requirements with strong emphasis on researching and understanding complex issues, root cause analysis, and application testing. - General awareness of process and application integration options - Advanced adherence to formal testing techniques/methodology, consistently delivering work product/deliverables - Adherence to formal Change Management Policies Education Requirements Must be pursuing a bachelors degree in business, IT or other similar studies. Must have an anticipated graduation date of Spring 2022 or later. Licenses, Certifications, or Quals Description Working Conditions Other Working Conditions Test Description No Testing Required Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. Other Information We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here . Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status. You can experience the excitement of our company - it's the difference between taking a job and starting a career.