Posted on Jan 14, 2021 by Geodis
The Manager Accounts is responsible for directing all customer, shipment and transportation activities to drive financial and customer service performance of specific account(s). This position directs and influences operational and customer service functions. GEODIS is one of the world's largest leading Supply Chain Operators! At GEODIS, we create with you an infinite number of career opportunities. As a GEODIAN, you will work hands-on with products from hundreds of customers in different industries - retail, healthcare, technology and more - all within our warehouse distribution centers, located globally. No matter what position you're in, you will find yourself contributing to the development and success of your career and our customers. The points below highlight the Manager Accounts duties: - Ensures a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests - Confers and coordinates with other departments such as Sales, Accounting, IT and Operations to optimize customer satisfaction and efficiency. - Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract - Evaluates and reports on customer service operations performance; provides recommended action plans for improvement to Station Manager - Proactively manages relationships with outside service providers to achieve the best relationship of price to performance What will set you apart as a GEODIAN? - Attention to detail, A sense of urgency - Embrace the GEODIS culture What projects will you work on in this role? - Teambuilding and driving company financial performance Requirements: - Bachelor's degree from a 4 year college or university - Minimum 4 years of related experience and/or training in Freight Forwarding; or an equivalent combination of education and training - PC literate with experience with Microsoft Outlook, Word, and Excel - Ability to occasionally lift and/or move up to 25 pounds Join us as we logistic you CAREER growth! The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.