Posted on Jan 8, 2021 by Energize Recruitment
I am currently recruiting for a Process Architect & Process Expert for one of my customers based in Brussels.
As a process expert you are responsible for identifying & implementing opportunities to improve the customer experience and internal efficiency in the administrative servicing domain.
*Minimum 5 years proven and relevant experience in business process management
*Operational experience is recommended
*Experience in Telco is needed
*Knowledge of the clients group product portfolio is considered as an added value
*Knowledge of core finding and buying, getting started, billing and payment and getting help processes
*Knowledge of the network technologies used by the IT architecture and the organization (roles and responsibilities) (also an added value)
*Knowledge of the regulatory context.
*Experience with and control of a few process techniques (elements of Lean, Six Sigma, BPM, etc.).
*Knowledge in ARIS is an added value.
*Skills in Microsoft Office (including flow chart tools such as Visio).
*Location - Brussels (100% remote - Until travel restrictions are lifted)
*Start date - ASAP
*Contract length - 6 months (Extensions likely)
*Rate - €380-400/day (all inclusive)
*Language - Fluent English (Dutch & French are a plus)