This Job Vacancy has Expired!

Cisco Voice Engineer

Applause IT Ltd

Posted on Jan 7, 2021 by Applause IT Ltd

Antwerpen, Belgium
IT
Immediate Start
€260 - €260 Daily
Contract/Project


Key Skills/Knowledge: 8-10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX and Expressways


Cisco Unified Communication & Collaboration expert who can conduct "as-Is" studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform



  • Conceptualizing and developing prototypes quickly in working with the product and architect.


  • Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.

  • Hands-on experience on CUCM & Unity Connection version 8.x - 12.x

  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

  • Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0

  • Strong knowledge on configuration and implementation of Cisco UCC.

  • Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.

  • Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup/restore procedures.

  • Documenting design and build to enhance the technical documentation of solution

  • Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling.

  • Understanding on PLM, PCD for Migration and deployments

  • Contact Center express deep understanding of Queues, Skill, team's configuration etc.

  • Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.

  • Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.

  • Answer any questions related to design and architecture while on P1 Bridge.

  • Must be able to participate and represent the team in Change and Incident management meetings.

  • Should have good knowledge of ITIL Processes awareness and adhering

  • Should have experience on Gateways.

  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

  • Report on Telephony Problems within established time frames.


Other Key Technologies:



  • SIP, MGCP, CUBE & H323 gateways.

  • WebEx & WebEx Teams.

  • Experience with modern cloud architectures and technologies

  • Scripting knowledge of UCCX.


Professional skill



  • Ability to work in large teams and manage project milestones

  • Excellent communications & Effective presentation skills

  • Ability to develop requirements based on client inputs

  • Performance/Status reporting to project leads and leadership

  • Ability to work effectively in a remote, virtual, global environment.

  • Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

  • A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.

  • Open for 24x7 availability

  • Vendor Coordination & management

  • Possess outstanding interpersonal and teamwork skills

  • CCIE Collab Certified


Certifications Required - CCIE.




Reference: 1053831408

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