Cisco Voice Engineer

Key Skills/Knowledge: 8-10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX and Expressways

Cisco Unified Communication & Collaboration expert who can conduct "as-Is" studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform

• Conceptualizing and developing prototypes quickly in working with the product and architect.
  
  


• Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.


• Hands-on experience on CUCM & Unity Connection version 8.x - 12.x


• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP


• Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0


• Strong knowledge on configuration and implementation of Cisco UCC.


• Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.


• Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup/restore procedures.


• Documenting design and build to enhance the technical documentation of solution


• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signalling.


• Understanding on PLM, PCD for Migration and deployments


• Contact Center express deep understanding of Queues, Skill, team's configuration etc.


• Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.


• Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.


• Answer any questions related to design and architecture while on P1 Bridge.


• Must be able to participate and represent the team in Change and Incident management meetings.


• Should have good knowledge of ITIL Processes awareness and adhering


• Should have experience on Gateways.


• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.


• Report on Telephony Problems within established time frames.

Other Key Technologies:

• SIP, MGCP, CUBE & H323 gateways.


• WebEx & WebEx Teams.


• Experience with modern cloud architectures and technologies


• Scripting knowledge of UCCX.

Professional skill

• Ability to work in large teams and manage project milestones


• Excellent communications & Effective presentation skills


• Ability to develop requirements based on client inputs


• Performance/Status reporting to project leads and leadership


• Ability to work effectively in a remote, virtual, global environment.


• Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.


• A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.


• Open for 24x7 availability


• Vendor Coordination & management


• Possess outstanding interpersonal and teamwork skills


• CCIE Collab Certified

Certifications Required - CCIE.