Order Management Analyst

We are IT Recruitment Specialists looking for a Order Management Analyst for one of our clients based in Dublin, Ireland

Job Title: Order Management Analyst - Fresh Graduates

Location: Dublin, Ireland - Remote until August 2021

Duration: 12 months + Long Term Contract

Pay-rate: €115 per day

What you'll do:

• Acquire and maintain in-depth knowledge of Client's Digital Media software sales models including: Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.
• Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
• Utilize SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel and Tableau/Power BI reports.
• Partner with the department's cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Client's Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required-ie, month/quarter end.

What's needed to succeed:

• Bachelor's degree or equivalent in a numerate or business field.
• Looking for Fresh Graduates.
• Fluent business English (written and spoken).
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.
• Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
• Demonstrable experience in a role involving critical thinking': ie, ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer-oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities.

Highly Desirable:

• Minimum 1-2 years Order Management (or similar) experience in this sector.
• Familiarity with Sequel, Alteryx and/or SalesForce reporting.
• Fluency in a European or Asian language.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Knowledge of revenue recognition rules/requirements related to software/services
• Good knowledge of operational quote to cash business processes.
• Exposure to contract negotiation/drafting, including Legal and Financial Governance.