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Support Team Lead

Applause IT Ltd

Posted on Jan 7, 2021 by Applause IT Ltd

Antwerpen, Belgium
IT
Immediate Start
€300 - €325 Daily
Contract/Project


Support Team Lead


Location: Antwerp, Belgium


Day rate: €300 - €325


12 month contract (Possible extension)


Looking for a Support Team Lead to join an experienced team.


Job Responsibilities:



  • Build and manage teams and direct all related People/Process and Technology competencies.

  • Formalize internal process to ramp-up expertise of resources

  • Manage client relationship at multiple levels of customer organization

  • Manage service levels and go beyond contracted SLA and deliver value add

  • Vendor management

  • Lead in the technology selection and organizational build-up efforts.

  • Collaborate with Account management teams to qualify Business expansion opportunities.

  • Identify and manage infrastructure technical standards that are relevant to our customer.

  • Produce and maintain the long term technical architecture strategy and roadmaps, in collaboration with customers and vendors.

  • Secure infrastructure architecture compliance.

  • Drive research activities, and keep updated on market trends.

  • Support the customer and co-workers with infrastructure architecture guidelines, frameworks, and also specific analysis and recommendations when needed.

  • Work with IT Security and Compliance team to define the security architecture concept that can support customers.

  • Support overall IT strategy with the relevant infrastructure architecture.

  • Define and monitor the application of architectural and technological guidelines, in order to make sure applications and services are "designed for operations"

  • Overall P&L responsibility.

  • Expansion of services to fill all gamut's of infrastructure-increase breadth.

  • Focus on project opportunities and transformation initiatives

  • ITIL process definitions and implementation

  • Conduct regular in depth service and process audits.

  • Employee retention, motivation and training

  • Focus on helping people from L1 to L2, L2 to L3 within select timelines

  • Reduce business impact of outages

  • Cost savings through better solutions

  • Enhance operational efficiency's

  • Overall SLA management - Operation interaction with technologies Lead


Certification-ITIL & PMP or equivalent


The position is offering a competitive market rate of €300 - €325 per day and will be for an initial 12 months (Possible extensions). If you are a Support Team Lead, then APPLY NOW or contact (see below)


Antwerp, Belgium


Support Team Lead


Support, Infrastructure, SLA, Compliance, ITIL, PMP




Reference: 1053728423

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