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EUC Management

Gazelle Global Consulting

Posted on Jan 7, 2021 by Gazelle Global Consulting

Marseille, France
Immediate Start
€300 - €320 Daily

EUC Management

We are looking for a multi-skilled Lead/Specialist who can effectively oversee Asset Management Deliverables and also work with EUC Function on a very large scale for global clients.

Primary responsibilities are:

  • Asset Management/Stock Management/Procurement

  • Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations

  • Oversee the Other EUC Activities as applicable (Application Packaging, OS Build, Software Distribution)

  • Customer Relationship Management

  • SLA/OLA Management for all Asset Management Deliverables and its reporting

  • Regular reviews with Customer and internal teams/vendors as applicable

  • Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.

  • Extensive knowledge on ITSM Tool Set (ServiceNow)

  • Provide leadership to the EUC Team including coaching as required

  • Reporting and MIS

  • Oversee Projects

  • OEM Vendor Relationship Management Skills,

Experience and Qualification Required Business Skills:

  • Understanding of EUC and Desk Side Support/FSO Management

  • Ability to work in a Matrix managed environment

  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

  • To work through issues analytically to a successful conclusion

  • Ability to communicate at different levels within the organization, including Key Business Stakeholders and Director Level Clients/pre-sale activities/solutions/etc

  • Ability to understand best practices internally/externally on EUC related activities.

  • Understanding of Financials, including cost control, project revenue/costs, Billing, vendor invoice processing, etc.

Technical Skills:

  • Understanding End User IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications

  • Detailed understanding of IT Infrastructure in a Corporate Environment - Server/Network/Database

  • Capable of developing AM process different activities

Reference: 1053617346

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