Facilities Manager - London
Posted on Jan 4, 2021 by Claremont Consulting Ltd
Facilities Manager - London - Up to £60k
I am currently working with a global technology company who are looking for an experienced Facilities Manager to join their team for a permanent opportunity in London.
As a Facilities Manager, you will be responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the team where applicable. You will also assist the Account Director/Regional FM in ensuring full contract delivery.
Some of your daily activities will include:
*Client facing role and responsible for all site and client escalations for day to day and proactive planning
*Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
*Demonstrates leadership, gives direction, and mentors the team on site to promote engagement and excellency in customer service and delivery
*Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
*Ensures compliance with company and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
*Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
*Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA's
*Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents, and all the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service.
*Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
*Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers
*Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the Client Health & Safety Manager.
*Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that post room functions are delivered in a timely efficient and customer orientated fashion in alignment with Client shipping requirements.
*Communicates in an open, honest, transparent manner always with the ability to tailor the message to specific audience and their needs
*Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
*Adds value in terms of delivery, innovations & sustainability initiatives
*Proactively manages spend and budget locally in line with Company/Client policies and procedures including the processing of PO's, invoices, budgets, service charges, rates, rent, insurance, and local taxes etc. as applicable
*Proven track record in the management of outsourced or self-delivered integrated Hard and Soft FM services.
*Proven ability to build and maintain strong client relationships
*Strong people management skills and experience
*Experience in financial management and budgeting while identifying cost savings/avoidance
*Advanced Microsoft Office experience (Excel, Word, Outlook) required.
*Excellent written and oral communication skills, including presentation and negotiation skills
*Ability to manage multiple projects and priorities, meet deadlines, manage time effectively and work in a pressurized fast paced environment
*Ability to network at all levels within an organization
*Flexibility and adaptability to changing business requirements is a perquisite for this role
*Ability to display initiative, confidence, and professionalism in all dealings
*Must be prepared to be on-call and work out of normal working hours where Applicable
*Minimum 5 years' direct FM experience delivering combined Hard and Soft services
*Degree qualified or equivalent in property, facilities operations or engineering desired, but not essential.
*Project Management or team delivery experience desired, but not essential.
*Experience working in a creative/social media environment desired, but not essential.