Head of Player Safety (MLR)

I am looking for Head of Player Safety to drive the performance of Sports' Safer Gambling programme and support objective to protect vulnerable individuals from experiencing gambling-related harm.

Responsibilities:

• Support a team of Safer Gambling SMEs with training, guidance, feedback and a point of escalation.
• Deliver a programme of Safer Gambling across the group and innovate new ways to identify individuals at risk of gambling-related harm, interact with customers through multiple channels to help them manage their activity, and evaluate the effectiveness of these measures.
• Liaise with key internal stakeholders such as Compliance, Retail, Customer Service and Fraud & Finance to ensure that Safer Gambling risks are managed effectively.
• Perform in-depth customer risk assessments and due diligence reviews, identifying different types of risk, possible markers of harm and appropriate mitigating actions.
• Deliver training and guidance on regulatory, research and safer gambling issues across the group.
• Own and manage Safer Gambling/Player Safety Policies, Processes and Procedures
• Implement strategies and operational activities to ensure that players are protected and their activity is both enjoyable and affordable.
• Maintain an expert knowledge of responsible gambling regulation, research and best practice across multiple jurisdictions.

Requirements:

• 3+ years' experience in the field of safer gambling, anti-money laundering and/or customer due diligence.
• Demonstrable knowledge of the Gambling Commission's licensing regime.
• Awareness and understanding of the latest research, innovation, technology and methodologies in the field of Safer Gambling.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to concisely summarise risk.
• Ability to engage with and influence multiple work streams within the business.
• Strong triage and decision-making skills, with ability to manage a high volume of tasks.